• FUOYE SERVICOM
    FUOYE SERVICOM
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    SERVICE DELIVERY
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    OUR TARGET

GRIEVANCE REDRESS MECHANISM

 

Many people are reluctant to complain even when their rights are infringed or denied. Many consider their time rather than insisting on the right things at a service point/window. Hence these make people whose rights to proper service have been denied to sigh and walk away. There are two adverse effects of shying away from reporting Service Failure:

-          The service provider will continue with Service Failure.

-          A service failure in one service point perpetrated and unchecked will spread from that point to another. 

If you tell SERVICOM, that failure in service delivery can be nipped in the bud and our society will be better off. 

  • FUOYE is committed to provision of its services to the satisfaction of its stakeholders. FUOYE SERVICOM is determined to redress grievances of its stakeholders in a responsive and timely manner.
  • Appropriate and relevant offices shall be contacted in the course of handling complaints to ensure that complaints are adequately and competently addressed to give it the convincing satisfactory solution.
  • All complaints should explicitly address the issue of complaints. The suggestion boxes shall be regularly harnessed to ensure that complaints are treated with urgency.

Suggestions/Complaint boxes are available at various locations in the University.

All complaints must include:

1.                 Name of complainant………………………………………………

 

2.                 Mobile number/E-mail Address……………………………………………………

 

3.                 Name of Service Window/Office at which you were aggrieved................................

 

4.                 State the issue at stake .................................................................

 

5.                 State your expectation on this issue ..................................................

 

             Signature ............................                                                 Date ...............................

 

Information above is imperative so that actions taken and the result can be communicated to the complainant as feedback mechanism NOT FOR VICTIMIZATION. The interest of complainant is important to SERVICOM provided the basis of complaint is justifiable.

 

All complaints shall be acknowledged and attended to within 24 and 48 hours respectively on receipt.

Actions taken and the result shall be communicated to the complainant.

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